Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how livingchat collects, uses, stores, and shares information when you access our website, applications, and related services. It is meant to give you a clear overview of what data we handle, why we handle it, and what choices you have.

1. Scope

This Policy applies to information we process when you browse the site, create an account, use chat and generation features, contact support, make a purchase, or otherwise interact with livingchat. It does not control the privacy practices of third-party websites, payment processors, identity providers, or AI model providers that may process data under their own terms.

2. Information We Collect

We may collect the following categories of information:

Account and identity data. This can include your name, email address, login method, profile image, and account identifiers.
Billing and subscription data. Subscription status, billing events, payment processor identifiers, invoices, and fraud or chargeback-related records. We do not store your full payment card number.
Content you submit. Prompts, messages, uploaded files, generated documents, images, presentations, sheets, and other inputs or outputs created through the service.
Usage and product analytics. Feature usage, token/credit consumption, model selections, session events, error events, and interaction metadata.
Technical and device data. IP address, browser type, operating system, timestamps, approximate region, cookie data, and log information.
Support and communications. Information you provide when emailing us, using support forms, or responding to operational messages.

3. How We Use Information

We use information we collect to:

provide, operate, maintain, and secure the service;
authenticate users and manage accounts;
process subscriptions, payments, cancellations, and billing issues;
route prompts to supported AI providers and return outputs;
store chat history, generated artifacts, and user preferences;
monitor reliability, detect abuse, prevent fraud, and enforce limits;
improve features, fix bugs, and understand product usage patterns;
send transactional, support, onboarding, and account-related emails;
comply with legal obligations and resolve disputes.

4. AI Providers and Model Processing

livingchat is a multi-model AI product. When you use the service, your prompts, attachments, and related context may be sent to third-party model providers so they can generate outputs. Depending on the feature you use, this may include providers such as OpenAI, Anthropic, Google, xAI, Meta, Mistral, DeepSeek, Perplexity, Cohere, Alibaba, Amazon, Inception, Moonshot, Morph, ZAI, and other providers we make available from time to time.

We may also send content to infrastructure or utility vendors that support search, retrieval, storage, authentication, analytics, payments, email delivery, hosting, or customer support. Those vendors process information according to their own terms and privacy policies.

5. How We Share Information

We may share information in the following limited situations:

Service providers. With vendors that help us run the product, such as hosting, storage, authentication, payment, email, observability, and AI/model providers.
User-directed sharing. If you use a public share link, public chat, exported artifact, or similar feature, the content you choose to share may become accessible to others.
Legal and safety reasons. When reasonably necessary to comply with law, enforce our terms, investigate fraud, or protect users, rights, property, or safety.
Business transfers. In connection with a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell your personal information for money.

6. Data Retention

We keep information for as long as needed to provide the service, operate the business, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods vary by data category, but generally:

account and subscription records are retained while your account is active and for a reasonable period afterward;
chat history and generated artifacts are retained until deleted by you, removed by us under our policies, or no longer needed for the service;
billing, tax, fraud, and chargeback records may be retained longer where required or prudent;
logs, diagnostics, and security records may be kept for operational, abuse-prevention, and compliance reasons.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, maintain sessions, improve reliability, understand product usage, and help protect the service against abuse. Some cookies are essential for the site to function properly. For more detail, see our Cookie Policy.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information we process. That said, no system is perfectly secure, and we cannot guarantee absolute security of any information transmitted over the internet or stored on connected systems.

9. International Processing

We and our service providers may process and store information in the United States and other countries where we or our vendors operate. Those locations may have data protection laws that differ from the laws where you live.

10. Your Choices and Rights

Depending on where you live, you may have rights relating to access, correction, deletion, portability, objection, restriction, or withdrawal of consent. You can also manage certain information through your account, including deleting chats or cancelling your subscription.

If you want to exercise a privacy request, contact us using the details below. We may need to verify your identity before responding.

11. Children

livingchat is not directed to children under 13. We do not knowingly collect personal information from children below that age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the last updated date. Your continued use of the service after an update becomes effective means the updated policy will apply going forward.

13. Contact

Privacy questions: privacy@livingmedia.io
Legal questions: legal@livingmedia.io
Support: support@livingchat.ai