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Common Topics
Cancel Subscription
Step-by-step instructions for cancelling your subscription, plus what happens to your access after you cancel.
Read the article →Billing & Charges
Don't recognize a charge or unsure why you were billed? See how LivingChat charges appear and how we resolve them.
Read the article →Refunds
Where your refund is, when to expect it on your statement, and what to do if it hasn't arrived after 10 business days.
Read the article →Technical Issues
Quick fixes for slow responses, model errors, sign-in loops, and broken UI — plus what to send us if you still need help.
Read the article →Update Email Address
How to change the email on your LivingChat account safely, and what to do if you've lost access to the old one.
Read the article →Delete Account
Permanently delete your LivingChat account and all associated data. Read this before you start so you don't lose anything.
Read the article →Helpful Resources
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